INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
What Mr. Smith Should Do (none / 0) (#13)
by nicievans on Wed Nov 21, 2007 at 09:57:10 AM PDT

Go to www.bbb.org, find DirectTVs contact information, and call, email, or send a letter to the most senior contact listed explaining the situation. While the company cannot change anything on Mr. Jones' account without Mr. Jones' permission, they can CONTACT (preferably by letter) Mr. Jones and VERIFY his email address, other information (and if they handle it tactfully, they never have to tell him that they already know there is a problem, much less how they acquired the information).
For Instance: Dear Mr. Jones, Welcome to DirecTV. Please take a moment to review the following contact information. If corrections are necessary, mark them in the space provided and return this form in the envelope provided, or call us at 999-999-9999. Thank you and have a wonderful day, DirecTV New Account Services


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