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Part-by-Part Extended Warranty Torture | 53 comments (53 topical) | Post A Comment
Extended Warranties[ Reply to This ] (none / 0) (#3)
by Judd on Fri Nov 16, 2007 at 05:21:12 AM PDT

You probably won't get too many good stories about extended warranties but I have one. I purchased an Averatec 3715 laptop from Sam's Club and also purchased the extended warranty for $29. I needed to have the laptop fixed during the normal warranty period and Averatec promptly took care of the problem and fixed it. After the normal one year warranty expired, it died again. After hearing all these bad things about extended warranties, I figured I was in for a run around. I called the warranty service and the lady asked me a few questions to verify I owned the laptop and had purchased the extended warranty. Then, they had the repair service send me a prepaid UPS box to ship the laptop to them and the box arrived in a couple of days. I sent them the laptop and they fixed it and sent it back by 2nd day air and I had it back in less than a week and it works perfectly. Wow, what a surprise. I couldn't be happier with the $29 I paid Sam's Club for the extended warranty.

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They do make sense on laptops[ Parent | Reply to This ] (none / 0) (#13)
by Anonymous User on Fri Nov 16, 2007 at 08:49:26 AM PDT

Laptops are difficult to repair without access to manufacturer's spare parts. Rarely are there generic parts available. Even in the case where a small, inexpensive part needs to be replaced, repairs are labor-intensive and therefor expensive. There are few other products that fall into this category.

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Part-by-Part Extended Warranty Torture | 53 comments (53 topical) | Post A Comment
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