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Part-by-Part Extended Warranty Torture | 53 comments (53 topical) | Post A Comment
Typical Best Buy[ Reply to This ] (none / 0) (#2)
by Anonymous User on Fri Nov 16, 2007 at 05:08:46 AM PDT

I am not at all suprised that Best Buy treats their customers like crap. The last time I did business with them 3 years ago, they did the same to me ...long story. I wrote to their (new at the time) CEO detailing the horrendous treatment I had recieved at the hands of the 19 year olds running their Manchester, CT store, and never even got a form letter in return. Now they are just Worst-Buy for me, and I stay away.

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Best Buy warranty[ Parent | Reply to This ] (none / 0) (#29)
by jwboyes on Mon Nov 19, 2007 at 09:55:52 AM PDT

While as a general rule I do not buy extended warranties, several years ago I had gone through several VCRs in a similar number of years, I decided to get one of their 4 year if-you-return-it-three-times-you-get-a-new-one warranties. After about 3 months it broke, they fixed it, another year and it broke again and they fixed it. As I was coming down the stretch run toward the end of the warranty, it broke again and took it back and told them I wanted a new one. In the mean time, something very interesting happened to the prices of VCRs. They had been cut by at least 50%, possibly more. They allowed me the full price I had originally paid on a replacement. That basically allowed me to buy the best VCR on the floor with a new 4 year warranty. My Sony is still operating fine. So on this one at least, I came out fine

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Well...[ Parent | Reply to This ] (none / 0) (#33)
by CowboyinBRLA on Tue Nov 20, 2007 at 11:37:15 AM PDT

When you have a clear warranty with such a simple, easy-to-quantify trigger (3 returns for failure, and you get a new one), it could be worth it. Especially if, as you say, the terms allow for you to spend up to the original purchase price on a new item, instead of a depreciated amount. However, such policies are rare, and as Ed's correspondents pointed out, the standard "extended" warranty usually has a raft of exceptions.

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Part-by-Part Extended Warranty Torture | 53 comments (53 topical) | Post A Comment
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