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Replying To:
ATT customer service is an oxymoron. (none / 0) (#15)
by Anonymous User on Tue Nov 20, 2007 at 11:10:39 AM PDT

This thread is only confirmation that ATT is not just out to get you, they really are that bad. From the time of the AT&T "breakup" until now, ATT as a corporation has continually allocated less and less resources to customer service. Yes, the exceptional "rep" can be of significant lift, but the support infrastructure is so taxed from under investment for decades, there is NO hope. Get yourself an agent working for a firm made up of ex-ATTers whose business model allows them to go to War for you. Unless of course, you are Fortune 200 and have a staff of telecom experts already doing ATTs work for them, just ditch 'um.


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