INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
AT&T Fails to Communicate | 20 comments (20 topical) | Post A Comment
ATT customer service is an oxymoron.[ Reply to This ] (none / 0) (#15)
by Anonymous User on Tue Nov 20, 2007 at 11:10:39 AM PDT

This thread is only confirmation that ATT is not just out to get you, they really are that bad. From the time of the AT&T "breakup" until now, ATT as a corporation has continually allocated less and less resources to customer service. Yes, the exceptional "rep" can be of significant lift, but the support infrastructure is so taxed from under investment for decades, there is NO hope. Get yourself an agent working for a firm made up of ex-ATTers whose business model allows them to go to War for you. Unless of course, you are Fortune 200 and have a staff of telecom experts already doing ATTs work for them, just ditch 'um.

[ Reply to This ]


AT&T Fails to Communicate | 20 comments (20 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search