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AT&T Fails to Communicate | 19 comments (19 topical) | Post A Comment
The Business Model Has Changed[ Reply to This ] (none / 0) (#10)
by madsailor on Wed Nov 14, 2007 at 06:06:56 AM PDT

All of this indicates that the business model for companies has changed from providing a product or a service to customers to providing money to shareholders. This not-so-subtle shift in philosophy pervades almost every company. As long as we pay the bill there's no incentive to provide true customer service. Why should they - they get paid whether their product or service works or not. And we take it and take it and take it. It's our fault as much as it is theirs.

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AT&T Fails to Communicate | 19 comments (19 topical) | Post A Comment
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