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Arrested Customer Communications | 13 comments (13 topical) | Post A Comment
Clarification[ Parent | Reply to This ] (none / 0) (#9)
by foxyshadis1 on Tue Jan 09, 2007 at 08:28:03 AM PDT

I don't see how that invalidates my point in any way. Disney is a semi-spammer that should be blocked. Intuit is slimy and if not a spammer - at least it's possible to opt-out for good - still hardly an example most online businesses emulate. Almost every newsletter I have recieved follows "the rules" and don't deserve to be lumped in with them.

I believe a company should be allowed to market to customers for a limited time after a purchase with any information the customer provides them, UNLESS the customer opts-out. The act of purchasing, providing your email, CC#, address, etc, is opting in to some marketing, and I think it's perfectly ethical as long as it's restrained and infrequent. (That's why I think the monthly or semimonthly newsletter is a good format.) If it isn't, it'll be counterproductive for the company when everyone unsubscribes/blocks/ignores them anyway.

Most sites will give you an option immediately to opt out of newsletters and information sharing, a few will simply tell you they will do these things, some just won't say anything. I think the first should be mandatory, but until it is, the best you can do is weigh your need to buy from them against possible future spamming if they don't offer it.

If you can't find a communication policy and no opt-out is offered on sign-up, it's safer to not trust them and use a dummy account or skip them entirely for a site that gives you more control. You have every right to avoid untrusted merchants and sites, the way I've avoided signing up to myspace because their policies are so scary.

And I don't condone selling emails to anyone who'll pay a nickel a gross at all, it's a scummy practice. I never once said I did, and I don't believe that even constitutes "marketing" for the seller. But at least it's less egregious than companies who track and record everything they can about you and sell their entire customer databases.

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Thanks for the response[ Parent | Reply to This ] (none / 0) (#10)
by srynas on Tue Jan 09, 2007 at 02:17:45 PM PDT

As you have pointed out, there are many ethical companies.  The problem is that the few unethical ones ruin it for us all. The Gripelog exists to expose unethical behaviour. In a sense, because we hang-out here, the problem of unethical behavior may seem worse then it really is, but then I am paranoid.:)

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Remember[ Parent | Reply to This ] (none / 0) (#11)
by Garminski on Wed Jan 17, 2007 at 01:08:06 PM PDT

Your only paranoid when they are not out to get you. :-) And the spammers are definatly out to get us.

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Arrested Customer Communications | 13 comments (13 topical) | Post A Comment
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