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IBM's Brand Takes on a Different Nuance | 49 comments (49 topical) | Post A Comment
Big Leap You're Making, Indeed - The Company Sucks[ Parent | Reply to This ] (none / 0) (#9)
by alexg on Tue Apr 11, 2006 at 12:21:14 PM PDT

I, too, have no problem paying extra for extra support, but my experiences with Nuance have been horrible. Their survey was much, much longer than anything I had ever had to fill in for any other company in the 20 plus years I have in PC software support. I *had* been a big fan of ScanSoft software, but in the last few years, it has been big, buggy, and slow. How's this for a comment from Amazon on their OTHER software: "I purchased, activated and registered this software and now it FREEZES MY SYSTEM every time I try to use it ..." "This product crashed my PC on install " "Don't even think about buying this software. It's a waste of money and time. "

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Ah...[ Parent | Reply to This ] (none / 0) (#15)
by Anonymous User on Wed Apr 12, 2006 at 08:10:34 AM PDT

That's called the "software lifecycle". You get an unusable version 1.0, crummy version 2.0, a marginally usable version 3.0, and a fully functional but fairly buggy 4.0, and then a decent 4.1 or 4.2. Then you get a bloated 5.0, a slow and crufty 6.0, a broken 7.0, an unusable 8.0, and if the gods have mercy that's where it stops. Eventually someone else makes version 1.0 of new software with the same sort of functionality (e.g. word processing) and the cycle starts again. :)

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That's it.[ Parent | Reply to This ] (none / 0) (#25)
by Anonymous User on Fri Jun 02, 2006 at 09:26:44 AM PDT

I think you've hit the nail squarely on the head.

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objection[ Parent | Reply to This ] (none / 0) (#34)
by Anonymous User on Tue May 06, 2008 at 08:13:04 AM PDT

My objection is to the lack of an available knowledgebase. The companies that make you register to look at the knowledgebase or worse - download patches/upadates are just as bad. order viagra , cheap viagra I don't want to spend 10 minutes providing the marketing department with information before I can troubleshoot a product I paid for. Whoever the current owner of EZ-CD Creator lost a customer on that one.

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IBM's Brand Takes on a Different Nuance | 49 comments (49 topical) | Post A Comment
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