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User error[ Parent ] (none / 0) (#4)
by Anonymous User on Tue Apr 11, 2006 at 08:57:18 AM PDT

>> 9 times out of 10 it's not a problem with the product but some user setup issue. The fact that your reader eventually got it going by himself indicates to me this is one of those times

Without more information, you're making quite a leap here. For example, there could be some undocumented incompatibility when a particular program is running in the background (anti-virus programs and firewalls are often problems). Through his numerous re-installs, he may have tried an install without the conflicting program running (either by accident or intent). If it's not documented, it's not a user setup issue.

[ Parent ]



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