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Inital tech support[ Parent ] (none / 0) (#26)
by Anonymous User on Mon Jun 05, 2006 at 06:27:02 AM PDT

I used to be at an outsource company for Dell in Texas. We were paid around $8 an hour, and were expected to have a call time under 15 minutes. So when a customer called in with a problem, it was no big deal to help them out and explain how to fix it him/herself in the future. It's a customer relations issue - "I was able to get free help, so I'll buy another Dell." And they'll tell their friends, etc. But now that they don't do ANY support here in the States, there's now the language and cultural barriers, and that's the beginning of Dell's demise - seen their profit numbers lately?

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