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Replying To:
Paying for support? (none / 0) (#1)
by chrisss on Tue Apr 11, 2006 at 02:47:12 AM PDT

Someone, somewhere has to pay for product support - let's face it, 9 times out of 10 it's not a problem with the product but some user setup issue. The fact that your reader eventually got it going by himself indicates to me this is one of those times - surely it's reasonable to charge for handholding? Arguably a better policy from Nuance would be to refund the support cost where it is their problem, but that's another argument. As for trust in brand's which banana boat did you get off? IBM's near withdrawal from retail should have given your reader a clue just how much it cares about it's image in this space - he'd have been better off buying the Dragon product.


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