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Is Software Quality Getting Worse? | 52 comments (52 topical) | Post A Comment
Not all software getting worse[ Reply to This ] (none / 0) (#11)
by glenn354 on Tue Mar 21, 2006 at 02:00:44 PM PDT

It is amazing that we don't read about a piece of banking software that won't allow a clerk to post a check, we don't read about how the IRS's software computes deductions incorrectly, we don't read about Peoplesoft having a bug that causes employees to be suddenly terminated. It seems to be only the software sold to thousands of small individuals and companies that are the problems. Don Glenn

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You just don't read about it[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Tue Mar 21, 2006 at 06:24:52 PM PDT

You don't hear about it because the big software has (in the IRS case) one customer and a team of people supporting it.

It isn't that the bugs aren't there, it's just that there's a team of people working 24-7-365 to keep it running.

The same is true in software running at banks, insurance companies, everywhere. Stuff written in-house has in-house support teams to keep it limping along. Stuff they bought does most of the time, too - or a big hefty contract with the vendor to do the same.

As someone who works for a mult-billion dollar company in the IS department, let me tell you - the bugs are there. We just keep it limping along.

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IRS? Ha-ha-ha...[ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Tue Mar 21, 2006 at 08:17:21 PM PDT

I get your point.

But don't hold the IRS up as an example!

Do a bit of research on their systems... strapped together with Band-Aids and duct tape.


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Different markets...different requirements[ Parent | Reply to This ] (none / 0) (#22)
by RainyDayPursuits on Wed Mar 22, 2006 at 11:37:48 AM PDT

Software for a vertical market (such as a bank or for the space shuttle) often has a different standard for acceptable quality. There is a reason why these applications costs hundreds of thousands or millions of dollars; the cost to produce that level of quality is significant. And the cost to respond to bugs immediately is also very high. In these markets, you have a small number of customers who are more willing to wait until the quality is acceptable and who spend a lot of time evaluating the software before and after purchase.

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yes[ Parent | Reply to This ] (none / 0) (#196)
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