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Is Software Quality Getting Worse? | 52 comments (52 topical) | Post A Comment
Verification is a hard problem[ Reply to This ] (none / 0) (#10)
by RainyDayPursuits on Tue Mar 21, 2006 at 01:19:06 PM PDT

What it really comes down to is that software has bugs because producing bug-free software is very difficult. There are lots of valid reasons why it is difficult, with the complexity of the sofware itself one of the primary reasons. Some companies just don't want to expend the effort to tackle the hard problem. Some companies don't want to spend the money it takes to solve the hard problem, often for valid business reasons. (If a company spends twice as much and takes twice as long to test and debug as their competitor, they are longer out of the market longer, their product costs twice as much, and it sells fewer copies because most consumers are price-oriented, not quality-oriented.) Most companies try to find an optimal balance of cost vs. quality for their product. Ultimately, the market drives quality. If customers refuse to buy products that are below a level of quality, companies will respond. Everyone likes to say they make buying decisions based on quality, but they really want the best price. If all products in a category are below the quality bar, however, people are still going to buy the programs because they have tasks that need doing. As long as there is a strong downward pressure on price, companies will try to reduce costs by testing "just enough", which is never enough to make a rock-solid product.

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Sadly, I agree[ Parent | Reply to This ] (none / 0) (#13)
by ekuns on Tue Mar 21, 2006 at 07:19:42 PM PDT

And this is true in more than the software world. The furnace in my house has outlived the company that made it. This company made superior furnaces that would outlast their competition by five to ten years, but of course this made their furnaces cost more. Enough consumers bought the lower quality furnaces from other companies (probably thinking, "I won't be living in this house when this new furnace fails in ten years") and few enough consumers bought the higher quality furnaces that this company went out of business.

This makes it difficult for those of us who value quality over price, or who at least consider quality as more important than price alone. We are a minority. This often means that everyone pays more in the long run, because people who optimize for short term cost usually totally neglect to consider the long term cost.



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Windows Vista - Case in point[ Parent | Reply to This ] (none / 0) (#21)
by RainyDayPursuits on Wed Mar 22, 2006 at 11:31:36 AM PDT

The reaction to Microsoft's annoucement that they are delaying the release of Windows Vista is an excellent example of this. They delay the release to give more time for testing and stabilization, and the result is that the stock price goes down, bloggers make snide comments, and they get general criticism for being slow to market. Face it - customers want feature-rich, complex software that is fast to market and cheap. Oh, and high quality, too. You just can't have it all.

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Conspiracy Theory Anyone?[ Parent | Reply to This ] (none / 0) (#23)
by srynas on Wed Mar 22, 2006 at 12:01:48 PM PDT

First, to be on topic, I would agree that software quality is getting worse for the reasons previously cited.  I would also like to add, that some software comes with partner & affiliate applications that are pure junk.  Furthermore, in many cases when loading your newly bought software it is unclear whether these add-ons belong to the software you actually bought and whether they should be installed.

Second, I "know" (based on paranoia and skepticism) that the delay in VISTA has nothing to do with quality control.  Let's look at the fact that Sony has delayed the introduction of its Playstation3 due to unspecified technical "problems".  Time Warner also announced a delay in releasing HD-DVD citing technical "problems".  The press buzz alludes to the fact that these delays are really due to an inability to get DRM to work correctly.  Based on this obvious clear-cut trend, Microsoft must be having trouble getting its anti-consumer DRM technology to work in VISTA.  


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Sounds about right[ Parent | Reply to This ] (none / 0) (#25)
by Anonymous User on Thu Mar 23, 2006 at 03:37:29 AM PDT

Let's just hope that this means the "trusted computing" garbage MS and friends want to push on us will turn out to be technically infeasible, and they're forced to continue letting us have genuinely general-purpose computers and operating systems... -------- I am the terror that flaps in the net! I am the license agreement that is written in a tiny, unreadable font!

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Bah![ Parent | Reply to This ] (none / 0) (#26)
by Anonymous User on Thu Mar 23, 2006 at 03:45:48 AM PDT

Bah! Someone change the stupid thing's default to plain text please, so it works like every other forum site on the planet???

--------
I am the terror that flaps in the net!
I am the bank error that eats your newly-deposited paycheque!

[ Parent | Reply to This ]



Is Software Quality Getting Worse? | 52 comments (52 topical) | Post A Comment
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