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Replying To:
I agree... (none / 0) (#1)
by Anonymous User on Tue Mar 21, 2006 at 07:34:29 AM PDT

Quality is getting worst. I'd say mostly with middle-tier programs though. After all, when Microsoft has a bug, their products are often so big that it creates enormous media pressure. Same with a corporation like Oracle, or Apple.

On the other hand, look at the recent new release of Nero 7 by Ahead software, a medium-sized software company. Big enough that their program is sold by B&M's such as Best Buy; not big enough that everybody knows what the product is (CD/DVD burning suite with A/V editing tools bundled). It's been an incredibly buggy release, with tons of angry and frustrated customers, and a lot of poor support (most likely because the support dept. is overloaded by the sheer volume of users with issues). I'm sure they're working hard to fix the issues, but it sounds like it stems from the number one problem with apps like these: pressure on the developers from the beancounters/sales folks to release a product before its ready for prime-time, and that middle-level products often don't have the resources to test the diverse amount of hardware that a big developer does.

Another big example is the new Pinnacle Studio 10. Like version 9 before it, riddled with bugs (worse yet if you have an AMD processor apparently, according to MaximumPC's latest review). Unfortunately, if less than 50% of the population uses such a software product, it makes it easy to sweep under the rug. I'd like to see more class-action suits against developers who create these problems, but without some tort reform, it will only benefit the lawyers doing the suing.



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