INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
"Get Lost" (none / 0) (#4)
by Anonymous User on Mon Mar 13, 2006 at 01:42:38 PM PDT

The vendor could and should, but will not. They have no excuse, because 64-bit has been around too long, and Win64 has been coming for quite some time. Refusing to take responsibility is the same as saying folks like your customer don't matter, nor do thousands of others. They have indirectly said "get lost" and I really believe it's time to find printer vendors who will serve the customer.

I've known for a long time Canon loves money but hates customers. HP used to be pretty decent, but I trust them less and less. Epson isn't even considered; they've been downright nasty to me. I've told my clients and friends to avoid them and Canon, because I will not support them. Tell everyone you know.

At the same time, realize any printer below $300 is junk, anyway. All the manufacturers are turning out inkjet junk like fire-n-forget missiles. Product pride is fogotten. Get something worth having, then take them to court if they refuse to provide the service you demand. As I said before, 64-bit has been around too long for any business to act like it's not an industry standard.

Isn't it crazy? Some of the folks I serve have begun looking at dot-matrix again, because they see old machines with decent drivers, a readable output, and very low operating costs.

Ed Hurst



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