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Replying To:
Mulitple failure points[ Parent ] (none / 0) (#9)
by tcsbiz on Wed Dec 20, 2006 at 04:08:31 PM PDT

I agree that there can be multiple failure points in these situations. How does Home Depot solve this? Even if the problem lies outside of Home Depot's control such as the shipping vendor, customers are still going to blame them because that's who they ordered from.

Tom.

[ Parent ]



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