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IT failures[ Parent ] (none / 0) (#6)
by jsimonson0 on Wed Dec 20, 2006 at 06:43:01 AM PDT

The very nature of IT failures after certain point is that they are inconsistent. Perhaps one shipping vendor upgraded a server in the EID environment. Perhaps an email or IP address has changed. Perhaps the mailbox was "full" when one message went through, but not the other, and the reporting feature is not monitored (staffing shortages, etc). The kicker here is, despite previous protestations, ever if this isn't an IT issue, it is a customer service issue. CS issues has been fair game here for years. We simply have more of them with IT products because the enforcement mechanisms aren't in place like they are with more durable goods.

[ Parent ]


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