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Rather Rough Rollout for Redmond | 17 comments (17 topical) | Post A Comment
Microsoft licensing is hell.[ Parent | Reply to This ] (none / 0) (#7)
by foxyshadis1 on Tue Dec 12, 2006 at 05:07:24 PM PDT

I bet part of the problem is that there's just so damn many plans, with new ones added and old ones made unavailable every year, that no one at the help desk usually knows the who what when where why of them all. And of course, if you're anything like most companies, you've dealt with several resellers, with liasons who have left the department or company, and if you don't have the right inside contact you can waste much valuable time when no one knows what's going on and seemingly has no capability to look up info that any CRM system should have.

In fact, finding just such a mess at my company after coming in was a primary factor in my decision to let SA go hang; it took 6 hours with the owner and myself on the phone with microsoft and our vendors just to get to the point where we could reset passwords, log in to both accounts, and get needed serial numbers. We tried off and on to have them consolidated for years, until both finally expired.

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Rather Rough Rollout for Redmond | 17 comments (17 topical) | Post A Comment
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