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Rather Rough Rollout for Redmond | 17 comments (17 topical) | Post A Comment
Vista and Office 2007 downloads available[ Reply to This ] (none / 0) (#6)
by IndioITMan on Tue Dec 12, 2006 at 02:51:04 PM PDT

While I HATE poor customer service, especially from big corporations, you have to have been "born yesterday" to think everyone everywhere in a place as big as Microsoft would be completely up to speed the day after a product releases (even the QUARTER after). A little patience goes a long ways. For the volume biz buyer, I found all flavors of Vista and Office 2007 waiting to be downloaded at my eOpen.Microsoft.com account. All of our Office 2003 licenses were purchased with the 2007 release looming and so the new keys were waiting for me to use. As far as the service *I* have experienced...it's been exemplary and above reproach. IndioITMan

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Microsoft licensing is hell.[ Parent | Reply to This ] (none / 0) (#7)
by foxyshadis1 on Tue Dec 12, 2006 at 05:07:24 PM PDT

I bet part of the problem is that there's just so damn many plans, with new ones added and old ones made unavailable every year, that no one at the help desk usually knows the who what when where why of them all. And of course, if you're anything like most companies, you've dealt with several resellers, with liasons who have left the department or company, and if you don't have the right inside contact you can waste much valuable time when no one knows what's going on and seemingly has no capability to look up info that any CRM system should have.

In fact, finding just such a mess at my company after coming in was a primary factor in my decision to let SA go hang; it took 6 hours with the owner and myself on the phone with microsoft and our vendors just to get to the point where we could reset passwords, log in to both accounts, and get needed serial numbers. We tried off and on to have them consolidated for years, until both finally expired.

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Big corporations[ Parent | Reply to This ] (none / 0) (#11)
by sk43999 on Wed Dec 13, 2006 at 05:40:12 PM PDT

<<you have to have been "born yesterday" to think everyone everywhere in a place as big as Microsoft would be completely up to speed the day after a product releases>>

Sounds like a good reason to break up Microsoft!  Where is Judge Jackson?

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This is the best?[ Parent | Reply to This ] (none / 0) (#14)
by Nobody Home on Mon Dec 18, 2006 at 02:48:44 PM PDT

This is the best they can do for their upgrade website? Apparently...

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Rather Rough Rollout for Redmond | 17 comments (17 topical) | Post A Comment
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