INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Dell's Grade: Homework (none / 0) (#6)
by RichardatDELL on Mon Oct 09, 2006 at 02:58:17 PM PDT

Dell takes customer service issues like this very seriously. As you probably know, we are investing $150 million to improve the customer experience and fix issues like this. We have already greatly reduced call wait times and service turnaround times, and continue to work tirelessly to make needed changes. We are not perfect, but we are improving steadily. We'd like to try to help this customer get the answers and help needed. Wondering if Ed could facilitate putting us directly in touch with the customer, if they approve, so we could sort this matter out. We will be standing by, ready to assist.



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