INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Not exactly[ Parent ] (none / 0) (#30)
by Garminski on Tue Oct 17, 2006 at 11:22:16 AM PDT

The first people you need to train are the supervisors.  Have them experience your "gauntlet of fun".  I have found that workers overall want to do a good job but are quite often stopped by stupid policies and procedures put in place by clueless supervisors.  Plus it is up to the supervisors who they hire.  If you want qualified people the people doing the hiring have to want to hire qualified people (they also need the budget).

These problems aren't just limited to Dell or even the computer industry.  IMO customer service in many industries is lacking and getting worse.

[ Parent ]



Post Comment

You are not logged in. If you don't have a user account yet, by all means go make one! If you do have one, you can post as "yourself" by filling in your nickname and password below. Otherwise, your comment will be posted as Anonymous User.

Create Account
Nickname:
Password:

Post Comment: Post your comment below and then please answer the security question. I apologize for the inconvenience, but it does help deter spammers. -- Ed Foster
Subject:
Comment:

To post your comment, please answer the following security question:
 Which of the following is not a word?
96HuTk, Pinscher, Pear, Peugeot, Ohio, Bloodhound
Allowed HTML: <A [HREF] [NAME]> <DT> <TT></TT> <OL></OL> <CITE></CITE> <CODE></CODE> <I></I> <UL></UL> <BR> <STRONG></STRONG> <BLOCKQUOTE [TYPE]></BLOCKQUOTE> <DD> <EM></EM> <P> <B></B> <LI> <DL></DL>
Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search