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Replying To:
Troubleshooting (none / 0) (#3)
by Anonymous User on Mon Oct 09, 2006 at 08:30:22 AM PDT

My biggest problem with Dell is the over the phone troubleshooting. Though I have not had the extent of a problem with the hardware you have, when I do call, they require troubleshooting. I don't buy enough to make it worth a Dell exclusive contract, so they require troubleshooting over the phone. I ask: Can't you make it a part of the contract to reduce the necessary troubleshooting? I know Dell offers this, but they require a certain # of systems and it costs more!


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