INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
Dell Gets a Failing Grade in School | 41 comments (41 topical) | Post A Comment
Lousy support [ Parent | Reply to This ] (none / 0) (#21)
by SAPrinter on Wed Oct 11, 2006 at 10:36:57 AM PDT

I work on several systems for clients. I always advise against Dell. Every time I see one come in the door for repair I cringe. I can trouble shoot a system in a few minutes. If I determine it needs a new MoBo why should I have to sit on hold while Panji in India waits for his computer to feed him the next troubleshooting step, one that I took before calling to try to get a part. For crying out loud just sell me the part. In cases where I get the customer's system while under warranty it is even worse. Dell needs to treat professional IT folks with respect, that includes our time. Wasting time to trouble shoot a problem you have already found is a waste of everyone's time. If you ID yourself as a pro they should shoot you to someone that can get you what you need without the hour or more required to get the parts you need.
Dennis Ewing Ewing and Sons Printing San Antonio, TX
[ Parent | Reply to This ]


Dell Gets a Failing Grade in School | 41 comments (41 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search