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Replying To:
Dell's 30 day return policy[ Parent ] (none / 0) (#19)
by Stu on Tue Oct 10, 2006 at 08:01:32 PM PDT

I had a very bad experience with this policy. They flat refused to follow the policy - giving me one lame excise after another - even though the policy was clearly stated on their web site - and still is.
I wish I could bill them for the time and aggravation I went through before they finally gave me what I was entitled to.
I only got satisfaction when I was able to reach an American Customer Care person, who actually cared.
The problem is that they insulate themselves from actual meaningful contact with their customers. This is evident at every level, from phone menues that don't cover your questions, to foreign script readers who have no leeway to use their minds to solve problems. It's very difficult to find someone to have a productive problem solving conversation with.
I'm having an issue with so called "customer care" right now, that has been dragging on for almost two weeks.
By the way, I've been dealing with Dell since 1987 - when it was still called PCs Limited.

[ Parent ]


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