Then the bean counters got in charge. Moved all consumer customer support off-shore and for time even corporate customer support. When the business folks (large customers) screamed, Dell was wise enough to bring that back. Yet consumer customer support still lives off-shore.

As Dell pushed itself to a $60B (USD) company, it looked every way it could to cut costs and increase profit. I know as I survived six layoffs. In the end Dell no longer called them layoffs. It called them performance adjustments. When you see people you respect and admire being shown the door, you know performance probably was not the issue.

I wish the company well. I also wish they would return to their roots and do what they know how to do best: build good computers backed by a good warranty and customer service. That may not be realistic though as the company continues to grow as it did in the old days but this is a new market, a new world.

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