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Office Depot's Total Exclusion Service Plan | 27 comments (27 topical) | Post A Comment
Protection plan not always a rip off[ Parent | Reply to This ] (none / 0) (#10)
by weebles on Mon Jan 30, 2006 at 10:43:47 AM PDT

I purchased a Rio Carbon MP3 player (5gb hd unit) for my teenager for $250 from Best Buy. I was offered a $40 "extended warranty" which I also took (a rare exception for me but you know how kids treat things). 10 months later the scroll wheel broke and I took it to Best Buy where they gave me a $250 store credit. We bought a 5G iPod for $300 instead. Had I not had the warranty, I would have had to send the Rio in for warranty service (parts covered but not labor). For $40 it was worth it.

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Office Depot Performance Protection Plan[ Parent | Reply to This ] (none / 0) (#13)
by scoffman on Mon Oct 22, 2007 at 06:43:30 AM PDT

I am an investigator with the law firm of David P. Meyer & Associates Co., LPA. Our firm has recently filed a case against Office Depot regarding their "Performance Protection Plans." If you purchased one of these plans and would like to participate in the case, please contact me at 1-866-827-6537 or www.dmlaws.com and fill out a form so that our firm can evaluate your situation.

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Protection Plans Protect Nothing[ Parent | Reply to This ] (none / 0) (#15)
by Anonymous User on Fri Jan 11, 2008 at 05:27:25 PM PDT

I filled out a form today to see if my problem would classify in the class action suit. I also purchased an extended warranty from Office Depot when I purchased a laptop. I was led to believe that if I had a problem that I could bring it in. Wrong. With in the first month, my hard drive crashed. When I took it in, I was told that to call the warranty department. I was told that they just contract out this service and it has nothing to do with Office Depot. Not what I was told. Then, after calling the warranty dept. I was told that since it was still under manufacturers warranty that I would have to call Lenovo. So...to make a long story short, it has been six months later, and they could never get this laptop repaired and they did not have another one like it to replace it with. Lenovo has just now refunded my money, but when I called to request a refund for the protection plan (129.99) I was told that I only had thirty days to cancel the plan. Even though I bought this plan for the laptop, and they have documentation that I had problems with it in the first month, and they know that the laptop was not repairable, and they know that Lenovo refunded my cost of the laptop and that I do not even have a laptop anymore, they will not refund my cost of the warranty. They have not been out any money or time. Now I have a warranty for a laptop that I do not have. I learned a lesson. My first and last time to buy a store warranty. (or a laptop for that matter) If my problem qualifies for the suit against them, by all means, sign me up.

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The Blame Game![ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Wed Jan 30, 2008 at 02:18:00 PM PDT

I find it quite funny how many customer are so quick to blame the company or the sales rep for their mistakes. Clearly, no ever takes it upon themselves to read the terms and conditions of the warranty. It is not the responsibility of the store to disclose every detail to you. They have the Terms and Conditions there, READ IT! before you buy it. Obviously, the person that could not get a refund on a warranty on an item that they no longer have did not READ the "T's & C's". It gives clear instructions on how to obtain a refund for the warranty if you live in a qualifying state.

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Tricks[ Parent | Reply to This ] (none / 0) (#17)
by Anonymous User on Thu Jan 31, 2008 at 12:11:14 AM PDT

The point is not that people don't read the fine print. Service plans like this are predatory. Although it is the responsibility of any one who signs legal contract to read and understand what one is sining it is also the responsibility of any retailer to give you something when the lead you to a conclusion. In this case saying that perching a repair plan acutely entidels one to some repairs

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Terms Aren't Disclosed[ Parent | Reply to This ] (none / 0) (#18)
by Anonymous User on Tue Feb 26, 2008 at 12:13:30 PM PDT

The terms and conditions can only be found on the website. Makes it kindof difficult to read them before you purchase the warranty plan, doesn't it?

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Office Depot's Total Exclusion Service Plan | 27 comments (27 topical) | Post A Comment
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