INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
I did this with Sprint and had to send it twice! (none / 0) (#6)
by welkerdp on Tue Jan 17, 2006 at 11:43:32 AM PDT

Several years ago I switched local phone service providers but Sprint kept billing me for providing LD on my old provider. After they ignored my regular letter I sent certified mail to the "VP Residential Long Distance" -- someone at Sprint signed for it and then sent it back unopened with a note saying they couldn't identify the recipient! So finally I looked up the name of the CEO or COO (I forget) and addressed my third letter to them personally. I didn't use restricted delivery, but my problem did get resolved in short order.


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