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Replying To:
Intuit Makes it Easy & Effective (none / 0) (#5)
by MikeBlockCPA on Tue Jan 17, 2006 at 11:37:48 AM PDT

Email First_Name@intuit.com. For example, CEO Steve_Bennett@intuit.com, QuickBooks VP Brad_Smith@intuit.com or founder Scott_Cook@intuit,com. Scott invented usability tests by taking yellow pad notes as paid novice & experienced computer users tried to break pre-release Quicken. This let novices install it and print a check in 15 minutes, when experienced users needed an hour with competing programs. Top Intuit execs are still very eager to hear from anyone unhappy with products or service. Do other big companies fix products like QuickBooks a day after such an email?
Mike Block, QuickBooks CPA: Intuit paid me to make QuickBooks & TurboTax ProSeries better. http://www.blocktax.com


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