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I disagree[ Parent ] (none / 0) (#15)
by Anonymous User on Fri Jan 20, 2006 at 05:04:35 PM PDT

The problem should have been resolved easily at the first, or maybe second level of support. My wife has had no trouble getting our credit card company to cancel late fees a couple times when I was late getting a payment in by a couple days. In this case I think the parent took the correct action. Have them fix the problem, then let them know that their initial reaction was not acceptable behavior, by canceling the card. If a few consumers were active like this, then the division would take notice, and correct the real problem that the initial complaints aren't being resolved appropriately.

[ Parent ]


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