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What's to keep the CEO from rejecting the letter??[ Reply to This ] (none / 0) (#1)
by Anonymous User on Tue Jan 17, 2006 at 11:03:05 AM PDT

If I get something registered/certified mail and I don't know what it is, I generally reject accepting it. What keeps the busy CEO from doing that routinely? Without restricted authorization, there is at least a chance that someone of improtance will accept and read the letter.

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Because...[ Parent | Reply to This ] (none / 0) (#3)
by CowboyinBRLA on Tue Jan 17, 2006 at 11:16:27 AM PDT

While "ordinary people" may feel free to reject a certfied/restricted letter, the head of a company generally can't. It may be important legal papers (perhaps even a lawsuit against the company; some jurisdictions allow people to be served in this manner, and refusing service can result in a default judgment). It may be something critical like stock certificates or other documents which must be safeguarded.

No CEO is going to want to go before his board of directors and explain that he let a judgment happen against the company because he refused to accept delivery of a letter.

More importantly, most big-company CEO's are so insulated from customer complaints, a letter like this can be a real eye-opener. If he or she's used to being told everything is "just fine", the CEO is likely to (a) resent that someone working for him isn't doing his job right, and (b) insist that something be done. That is, if the CEO cares about the company's quality, which presumably a good one does.

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yes[ Parent | Reply to This ] (none / 0) (#25)
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