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Replying To:
This Looks Like Software Subscription (none / 0) (#9)
by Timberbarn on Sat Jan 14, 2006 at 06:44:22 PM PDT

I personally find Intuit's policies to be miserable. They would be much better if their sales and packaging clearly identified that the license was based on a subscription model. I understand that many users are offended by needing to repurchase the entire product every year, but a $200 per year cost may not be unreasonable if the product provides productivity benefits to the user or business that exceed the cost. From the standpoint of customer service, the customer should be clearly aware that they are investing their valuable time into a product that requires a yearly subscription.


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