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Fifty Ways to Leave AOL | 53 comments (53 topical) | Post A Comment
Doubtful.[ Parent | Reply to This ] (none / 0) (#11)
by foxyshadis1 on Mon Aug 29, 2005 at 06:30:56 PM PDT

I think his entire point is that the only way to cancel AOL hassle-free is by having insider information. The lawsuit showed that AOL was shady and underhanded in many entertaining ways, it's not like hiding ways to expedite your cancelation is a surprise. If it's out there it's buried on a backup of an internal intranet on an unused web server ten folders deep and unlinked to anything.

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From the same Former AOL cancellations Rep[ Parent | Reply to This ] (none / 0) (#22)
by Anonymous User on Wed Aug 31, 2005 at 04:45:18 AM PDT

Actually, while it may not be posted online anywhere (unless you can magically find access to eSource, which is the online AOL employee reference site and requires not only internal access priveleges but also a secureID) I do still have the paperwork I receid while in training which states all of the polices and procedures we were meant to follow. And cancelling the account once someone says "cancel" and the call is disconnected while the account is verified, is mandatory.

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The problem[ Parent | Reply to This ] (none / 0) (#23)
by LasVegan on Wed Aug 31, 2005 at 07:17:42 AM PDT

is that while the rules say one thing the financial incentives say another. The result in an unwritten rule that you don't follow the written rules.

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Slight clarification.[ Parent | Reply to This ] (none / 0) (#24)
by foxyshadis1 on Wed Aug 31, 2005 at 04:29:55 PM PDT

Sorry, I should have said "publically and officially". I know it'd be in the AOL rulebooks and probably scattered around various forum posts online if one looked hard enough. (Like here.) But it wouldn't, say, be in the terms of service.

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Response[ Parent | Reply to This ] (none / 0) (#138)
by Anonymous User on Tue May 06, 2008 at 08:15:52 AM PDT

It doesn't make it a more difficult decision, it just makes the inevitable more stressful, and perhaps even begrudges me to never consider AOL again later on knowing that if I decide to cancel again I'd get such a hideous run-around and "but are you sure? order viagra , cheap viagra I could give you an extension on your free trial days" blah blah whine blah.

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AOL wants to try[ Parent | Reply to This ] (none / 0) (#137)
by Anonymous User on Tue May 06, 2008 at 08:14:55 AM PDT

So, AOL wants to try to make it seem like they care about protecting members by offering anti-virus, spyware protection, parental controls, etc.. But they actually would prefer members to cancel and be at AOL.com, xenical , levitra , clomid , buy viagra online where users would not receive ANY of those things, simply because there is more money in it for them. Now the reason why representatives from cancellations can be so pushy sometimes, is because of exactly what you said.

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yes[ Parent | Reply to This ] (none / 0) (#161)
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ff[ Parent | Reply to This ] (none / 0) (#167)
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