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Reader Voices: AOL Cancellations | 71 comments (71 topical) | Post A Comment
Changing card numbers isn't enough.[ Reply to This ] (none / 0) (#2)
by bytehead on Fri Aug 19, 2005 at 08:42:57 PM PDT

My wife had AOL. I got things running under cable modem, and we canceled the service. We also had the credit card compromised (our oldest set of twins had memorized the number and the expiration date) which also partly had to do with AOL. We would set up limits on their accounts, they would login as my wife, and reset the password with her card number, and then reset their accounts back to full 24/7 access. We cancelled AOL, and got new card numbers. Somehow, AOL managed to get their hooks into the new card number, and started charging us again.

I don't know how my wife did it, but she managed to actually get the account canceled. This was right after the Ohio AG got some damages against AOL for not cancelling accounts.

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bigger problem[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Tue Aug 23, 2005 at 10:34:15 AM PDT

I'm sure you know that AOL is not your biggest problem. I hope you are dealing with the situation with your children.

[ Parent | Reply to This ]


Similar CC experience with CompuServe[ Parent | Reply to This ] (none / 0) (#14)
by Anonymous User on Tue Aug 23, 2005 at 11:47:32 AM PDT

The wife had a similar experience with CompuServe and could not get them to stop billing her CC for the closed account. When she inquired at the CC company about getting a replacement card number, the CC rep indicated that it wouldn't help - it was the CC company's practice to automatically "forward" any recurring-type debits from legitimate companies (such as CS) to the new account number. So the wife completely cancelled the card. End of story, end of our business with that CC company.

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Reader Voices: AOL Cancellations | 71 comments (71 topical) | Post A Comment
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