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Alienated Over Onsite Support | 75 comments (75 topical) | Post A Comment
Extended Support?[ Parent | Reply to This ] (none / 0) (#13)
by cemkaner on Fri Jul 15, 2005 at 04:54:57 PM PDT

Alienware did not offer to extend my warranty.

Because they were refusing to honor their onsite service promises, I didn't see any point in asking them to extend it.

Instead, after months of down time and arguing with their tech support folks, I finally gave up on Alienware, bought a Dell XPS Gen5 (I've had a few problems with Dell, but Dell, Toshiba, and Fujitsu are 3 examples of companies who really do provide onsite support if you pay for an onsite support contract, at least in my experience) and demanded a full refund from Alienware.

When I ordered a $5400 computer from Alienware, the goal was a high quality, fast system that I could count on for reliable video production.

You can see the video work that I'm doing at http://www.testingeducation.org/BBST.

Alienware wasn't willing or able to get the system working in a reasonable time. I gave them more time and more time and more time. Eventually, giving them even more time was just not on the list. -- cem kaner

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Alienated Over Onsite Support | 75 comments (75 topical) | Post A Comment
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