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Replying To:
Dell Customer Service Sucks[ Parent ] (none / 0) (#52)
by Anonymous User on Wed Dec 21, 2005 at 01:48:01 AM PDT

I bought a Dell desktop and after delivery took their offer to extend the warranty for 3 years for only 85.00 after rebate. Except I couldn't apply for the rebate by following the instructions they snailmailed me. So I punched my way through layer after layer of voice menus until I got to speak to "John" who was obviously in India. It annoys me when non-Americans give me American names and even try to mimick American accents, but not for the reason you probably think. I respect the people in India working for computer companies whether or not they realize they are being outrageously exploited. When they ask me if there is anything else they can do for me, I tell them yes, join or form a union! So it annoys me when they give me some American name. I know they must be required to do that to appease American racists and to try to fool Americans into thinking that Dell is employing Americans. The American corporatocracy is the evil doer, not the worker bees stuck in one of the thousands of cubicles in third world countries around the world. But it's hard not to be rude to the person on the other end of the line when you've spent twenty minutes punching through voice prompts only to be put on hold and have the line go dead. John directed me to the web page where I had to download the form, print it and mail it in. I don't know why they couldn't have printed that on the rebate offer or had a prominent link from their home page, but I suspect it's because a substantial number of people just give up and pay the full price. About three weeks after mailing in my form, I began attempting to track my rebate. Logging in to Dell's web site and entering my various customer numbers, order numbers, tracking numbers and what have you consistently returned the information that I didn't exist. I tried calling but got so exasperated punching through voice prompts only to find that "the rebate center is now closed" or some such thing that I gave up for another week or so. When I tried again, the web site still said I didn't exist and the line went dead after my 20 minute ritual of button pounding when the rep put me on hold. A week later, I finally exist on the web site, but there is no indication of wheter my rebate has been processed or when I might receive it. It DOES show that I bought the warranty with rebate, however so I suppose I may get it some day. I only wish I could talk to a real person at Dell so I could tell them I will never buy from them again.

[ Parent ]


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