Check out this article in Forbes Dell outsources customer service to customers.

Note that in the article nary a mention of how this might impact customers, it's all panting and puffing about how much they cut back on human labor costs. "Hey Wall Street, look at us! We are treating our customers like shit, just like you told us to. We've sent away our jobs to India, too. Is there any other behavior that we can do to destroy the company to please your quarterly sales world view? Because we'll fire everyone (execept execs) and ship the jobs to China if you want, just please don't punish our stock price. PLEASE."

--Signed Dell Management