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What Dell Support Thinks of Dell Support | 64 comments (64 topical) | Post A Comment
Sure Dell supports software...[ Parent | Reply to This ] (none / 0) (#4)
by talmy on Tue Mar 29, 2005 at 12:53:46 PM PDT

but only for 30 days, and their solution is "reinstall". But what do you really expect? There isn't enough margin to provide real support. And people aren't willing to pay. (Look at all the complaining about the high cost of Macs.)

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Who supports Windows at Dell?[ Parent | Reply to This ] (none / 0) (#5)
by OlderThanDirt on Tue Mar 29, 2005 at 01:22:01 PM PDT

I'm looking at the cover of the copy of Windows XP Pro that came with one of the new Dell systems my company leased last year. It plainly says the following: "For product support, contact the manufacturer of your PC." That sounds like the ball's in Dell's court for support of Windows issues to me. Slam and dunk, Dell tech guy!

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High cost of Macs[ Parent | Reply to This ] (none / 0) (#11)
by Anonymous User on Tue Mar 29, 2005 at 02:12:59 PM PDT

The high cost of Macs has more to do with low sales volume (compared to Windoz PCs) and the cost of "cutesy" and "trendy" product design than it does with the cost of support. My Dell Latitude is over 6 years old and is still going strong (only thing it can't do is play any new games). Only one failed component and that was the CD-ROM drive. Tech support had a new one on its way in no time. That was before Dell outsourced their tech support overseas however so I have no recent support experience especially as any OS issues I can solve myself.

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Not "reinstall"[ Parent | Reply to This ] (none / 0) (#22)
by Anonymous User on Wed Mar 30, 2005 at 06:46:43 AM PDT

I got the "reinstall"" mantra from Dell Support two years ago. But now with Win Xp,they are much more likely to tell you to restore the registry to a previous save point. - precision blogger

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What Dell Support Thinks of Dell Support | 64 comments (64 topical) | Post A Comment
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