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Replying To:
Circuit City - customer revenge.[ Parent ] (none / 0) (#7)
by Anonymous User on Wed Feb 09, 2005 at 12:00:34 PM PDT

Circuit City always has had a rep for bait/switch and other scams so it doesn't seem like they've changed. However, one of my friends who had been taken once in the past on a b&s got over on them for $100. They sent him a $100 off electronics customer coupon and letter in the mail for his region of the country. Well it turns out that that was a mistake (could you imagine the already pathetic customer service in the stores when that coupon hit!) and within a week he received a letter stating same and apologizing for it and saying that the coupon was invalid. He was mad since he had been looking for a new vcr and was going to use the coupon. Well, he said screw them. Since he was planning to visit a relative in a different region about two weeks later he took the coupon with him to buy a new vcr (when those cost $200-$300). He presented the coupon and cash for the vcr and of course the coupon didn't scan or work. But due to the pathetic customer service, the cashier called the manager over and the manager OK'ed the coupon. Since the coupon didn't mention a region, the manager probably hadn't seen it or dealt with it in the way the originating regions stores had. My friend said he basically paid for his gas and food to visit his relative just in the $100 off on the vcr.

[ Parent ]


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