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Circuit City changes rebate terms after the fact, rejects submissions | 23 comments (23 topical) | Post A Comment
Staples is good ,but they had their problems[ Reply to This ] (none / 0) (#6)
by MisterBill on Tue Jan 25, 2005 at 08:47:34 AM PDT

Yes, Staples new online rebate system is great. But they had their problems initially. I had a rebate stuck in "pending" status for 6 weeks. No one could fix it or resubmit it for me. Finally thy fixed the problem, and I hope to have my rebate check soon, but it will be almost 2 months since I purchased the item. Circuit City's system is not that bad, either, when they don't change dates on you! They let you register your rebate online, and while you do have to mail it in, at least you don't have to write the form. Also their registers are set up to prefill your name and address when they have it. And they let you send a photocopy of the UPC instead of the original. Unfortunately, when they start changing terms on rebates and refusing to honor the original terms, even when the customer complains, all that good stuff gets overshadowed by the fraudulent activities. Update on my Circuit City issue. I wrote to the Virgnia Attorney General's office, and someone there forwarded my complaint to CC's legal department. Hopefully I will get some action (or maybe be banned permanently from my local CC store :-( ).

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Circuit City changes rebate terms after the fact, rejects submissions | 23 comments (23 topical) | Post A Comment
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