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Replying To:
This is not your standard rebate nonsense.. (none / 0) (#2)
by MisterBill on Wed Jan 12, 2005 at 10:26:14 PM PDT

This isn't the standard rebate game where they rely on your making a mistake but if you do it right you stand a good chance of getting your money. This is way beyond that. This is as close as you can get to fraud without getting there. BTW I have a new CC story, just happened in the past few hours. I bought two r/c trucks (two different models) on a Saturday. On Sunday they were free after rebate so I went back to the store to return and rebuy them. The customer service rep did the return and rebuy on the same transaction as the original purchase and said it would be fine to get the rebate. Sure enough, a new rebate form printed out for $50 back on the purchase of both items, with the date of the re-purchase. Well I just got word from someone who did the same thing that his rebate has been rejected, they claim they use the original transaction date as the purchase date, and they are unwilling to approve his rebate. They told him to go to his local store to see if he can get them to pay it. This is absolutely incredible. Circuit City is obviously doing things simply to alienate customers, and it appears that their "customer service" people (most of whom have been outsourced to India and are unable to answer any question that they do not have a scripted answer to) are unwilling or unable to make any exceptions to satisfy unhappy customers. Best Buy at least came out and said they were declaring war on their unwanted customers. Circuit City's approach just seems to be piss them off so they'll leave on their own. And by the way, I was in contact with someone from CC's CEO's office and they promised to get back to me and never did. Then I complained via PlanetFeedback and got no response. If they can't bother to respond, then I guess I have no choice but to let as many people as possible know how they treat their customers.


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