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Circuit City changes rebate terms after the fact, rejects submissions | 23 comments (23 topical) | Post A Comment
Circuit City bait and switch rebates[ Reply to This ] (none / 0) (#13)
by Anonymous User on Wed Aug 31, 2005 at 08:46:43 AM PDT

I went in to purchase a Toshiba M55-S135 Notebook that I saw on line at Circuit City's web site that stated $350.00. When I went into the store on Monday they told me the computer was sold out, but I can return on Tuesday and get one. And oh by the way it is $300.00 rebate not $350.00 as the website had it wrong. So I went back on Tuesday and bought the notebook. Afterward I went home to download the rebate form. To my surprise, the rebate form now said it is only $200.00. I called the Circuit City'd toll free number to find out, but after talking to their, yes Indian supervisor, they told me to return the notebook if I don't like their deal. Now I maybe facing a 15% restocking fee. Lesson learned, don't ever buy from circuit City again.

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Circuit city rebate[ Parent | Reply to This ] (none / 0) (#15)
by Anonymous User on Wed Dec 21, 2005 at 07:43:47 AM PDT

The circuit city rebate system is the most complicated system. I bought a laptop. So to get the rebate I had to go online, fish through a massive list of rebate forms, many were outdated, to find the form that covers the date on which I bought the laptop. This alone is way too complex. So after the form is found I fill it in, attach the upc bar code and the receipt from the store, mail it off. Now a month later I get a letter from sucker city that my rebate submittal could not be processed due to an invalid circuit city ticket number. The letter instructs me to send the requested information to Miami. I call the number on the letter, wait forever and finally speak to Chandreni who I could barely hear. After many frustrating minutes she tells me there is an error in their system and my check will be mailed in 4-6 weeks and this is after I already waited a month. Now, after I mailed the rebate the laptop developed a problem with the screen so I took it back intending to upgrade to a more expensive model. They hit me with the 15% restocking fee to which I said no fuking way am I paying this, the unit is defective. The girl says "I can't do anything here, go get the model you want and tell them it's an exchange" I find the model and have the kid ring it up and go back to the girl and repeat that I ain't paying no 15% for a defective unit. She has the kid manager comes up. He accuses me of dropping the laptop, now I'm really pissed and go into a litany of reasons why the store should fully refund me and allow me to upgrade but he is quoting the party line about depreciation and how buying a laptop is the same as buying a car. At that point I stop listening and say "Well to me, the customer, this 15% restocking fee is a penalty on me for allowing you to sell me a piece of crap, a stupid tax". By now people are looking and agreeing so he concedes to replace the unit with exactly the same model - no charge. Never will I return to sucker city.

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Circuit City changes rebate terms after the fact, rejects submissions | 23 comments (23 topical) | Post A Comment
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