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Citibank Rejects Phishing Report As Spam | 49 comments (49 topical) | Post A Comment
Too Much Information[ Reply to This ] (none / 0) (#7)
by Anonymous User on Mon Aug 23, 2004 at 05:30:52 PM PDT

There's no doubt they have a group dealing with phishing.  They probably have more phishing examples than they can deal with already.  I was the "Computer Virus Czar" for a large organization for several years.  I received many well-intentioned but useless "Have you seen this" e-mails about various viruses and (far more often) virus hoaxes. After the 500th email about the "Good Times" virus hoax, you don't feel very kindly towards the people who sent it, whatever their intention.  It wasted a great deal of useful time. Part of that was trying to get people to stop spreading the virus hoax information around, which was wasting everyone's time - and no matter how kindly you asked them to stop, it hurt people's feelings, since they were just trying the help others.

I never received useful information through these emails. I had other sources.  Citibank probably has other sources of information too, and this just isn't useful to them.

 

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re: Too Much Information[ Parent | Reply to This ] (none / 0) (#8)
by Anonymous User on Tue Aug 24, 2004 at 05:45:00 AM PDT

Citibank probably has other sources of information too, and this just isn't useful to them.

Then why would they have set up an email account specifically to receive this kind of information?

I also wonder why Ed doesn't seem to have tried to ask Citibank these questions so that they could present their side of the story.

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yes[ Parent | Reply to This ] (none / 0) (#57)
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Better options[ Parent | Reply to This ] (none / 0) (#15)
by Anonymous User on Tue Aug 24, 2004 at 01:40:55 PM PDT

People want to know that 'something's being done', even if their contribution didn't help much. More to the point, a polite form letter that says it'll be looked into, and explicit instructions on finding the point of origin so they can contact the ISP that it came from, or links to such, could help far more than alienating misdirected but willing people. Then you can just clean out the mailbox now and then.

[ Parent | Reply to This ]


repsonding to phishing[ Parent | Reply to This ] (none / 0) (#23)
by Red Rat on Thu Aug 26, 2004 at 11:21:47 AM PDT

Yeah, but how do they find out about it when the "phisher" first starts. I don't really think they find it by the phisher sending his first try to the bank in question. A virus and spam are one thing, but phishing expeditions are quite another. If your attitude is to ignore input from victims, you will not do a good job in your security position. I can imagine cops taking the attitude that "we don't really want to hear from the burglary victim, we have other sources", what might they be?

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Citibank Rejects Phishing Report As Spam | 49 comments (49 topical) | Post A Comment
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