INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
How ... (none / 0) (#6)
by RocDoc on Mon Aug 23, 2004 at 04:27:02 PM PDT

did you find this? I do not see a link to it or anything similar to it posted on their main page, it does not come up readily in a search using their web page search form, and it's not readily visible on their site map. I even went back and tried looking for it again using the same criteria I used earlier this month and it still did not appear.

I stand corrected -- I should have said "... NONE of these banks have an easily accessible or easily visible way to forward email to them for review ..."

The key item to note here is that it is not EASILY VISIBLE or EASILY ACCESSABLE to the non-member schmuck like myself. And their phone system did not make it any easier. Also, let's not forget I was told by the operator that they were UNINTERESTED in assisting me as I was not a member of their banking establishment (although to be fair, they did say they could transfer me to their internal fraud department if I WAS a member).

I stand on my earlier statement -- why would I want to do business with a company that treated a potential customer the way I was treated on the phone?

In hindsight, I think I should have not even made the attempt to notify this institution of the issue. It is causing me nothing but grief and it appears that nothing constructive will occur from it, for all the noise we're making on Ed's website ...


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