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Citibank Rejects Phishing Report As Spam | 45 comments (45 topical) | Post A Comment
Same problem with many banks ...[ Reply to This ] (none / 0) (#4)
by RocDoc on Mon Aug 23, 2004 at 08:16:51 AM PDT

... I've received phishing emails for at least three other banks, including US Bank, this past month alone (August, 2004). After finding out that NONE of these banks have a way to forward email to them for review, I chose to actually CALL one, the aforementioned US Bank.

After spending 12 minutes in "voicemail hell" (starting with their toll free numbers) I did reach an operator for the bank that then informed me that they were "uninterested" in the issue.

I think I'm uninterested in dealing with a bank that has such lax procedures for these types of potentially devistating issues. I've since deleted the email and will do the same for all new ones that come in from now on.

Once bitten, twice shy.

[ Reply to This ]


US Bank[ Parent | Reply to This ] (none / 0) (#20)
by Anonymous User on Wed Aug 25, 2004 at 03:37:34 PM PDT

We called our "personal" banker at US Bank - we had occasion to work with him in past on little things like account name changes and mailing addresses. Anyway he appeared interested and asked us to forward it on to him. So I would have to say we were satisfied by their responsiveness...

[ Parent | Reply to This ]


"personal" banker responsivness[ Parent | Reply to This ] (none / 0) (#22)
by Red Rat on Thu Aug 26, 2004 at 11:17:46 AM PDT

Yeah, he responded all right! After you sent him the message he probably ash canned it. There is responsiveness and there is responsiveness.

[ Parent | Reply to This ]


Citibank Rejects Phishing Report As Spam | 45 comments (45 topical) | Post A Comment
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