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Citibank Rejects Phishing Report As Spam | 47 comments (47 topical) | Post A Comment
Forget the system types; tell the marketers[ Reply to This ] (none / 0) (#3)
by Anonymous User on Mon Aug 23, 2004 at 07:22:27 AM PDT

Just this morning I went to the Suntrust site trying to send along one of these. Suntrust doesn't have a "contact us" option immediately available, but I did get to one inviting visitors to send an email. Fooled me -- I thought that meant that Suntrust was going to be different than Citi or BankOne. Nada. I was met with a page asking me to fill in several fields before I could send them an email limited to 8 lines. I simply clicked that "x" in the corner and deleted the email...
  • One of the services that this garbage provides is a pre-trapped view of how banks view customers. Marketers are jumping through hoops trying to get our attention; the systems types dismiss us as intrusions on their time. Send the garbage to Marketing, and let THEM send it on to their computer types. As for me, I believe I've moved on to just deleting the mess and forgetting it.

    [ Reply to This ]


    • Improved behavior in SunTrust's Web site?[ Parent | Reply to This ] (none / 0) (#31)
    by Vince on Fri Nov 05, 2004 at 07:03:41 AM PDT

    Maybe SunTrust has cleaned up its act.  Now (Nov. 5, 2004), on SunTrust's Web page titled "Important information about fraudulent email scams", at
    http://www.suntrust.com/alert/index.asp , SunTrust says this:

    "To report a suspicious email, pop-up Web page or Web site, please forward it to abuse@suntrust.com. If you have provided personal or account information in response to a fraudulent email or Web site, fill out our Report Online Fraud Form or immediately contact SunTrust at 1-800-227-3782."

    Of course, I don't know if SunTrust actually takes action on this, but at least there's no long form to fill out.


    [ Parent | Reply to This ]



    Citibank Rejects Phishing Report As Spam | 47 comments (47 topical) | Post A Comment
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