Citibank seems to have supplanted eBay/PapPal as the favorite company for phisher scam artists to impersonate. Perhaps this reader gripe suggests one of the reasons why.

"I got a spoof e-mail from what was supposed to be Citibank, an obvious spoof phishing for my personal financial information," the reader wrote. "Trying to be a good doobie, I go to the Citibank website and get the e-mail address for forwarding the spoof so Citibank can track it down. I take the time to copy out the e-mail header information -- all the links they are trying to make me click. I spent a good half hour writing a clear e-mail to help Citibank stop the creeps from stealing personal information from people like my own brother-in-law that got scammed from one of these phishing e-mails."

The reader then forwarded the e-mail with all headers and links to emailspoof@citigroup.com as instructed on the Citibank website. "Guess what ... the e-mail bounces back from them because they tell me it is spam," the reader wrote. "Stupid morons, of course it is spam! I'm forwarding them the spam that I got. Why would they bounce spam at that address ... wouldn't any e-mail being forwarded to them there be spam? Anyway, guess they won't be getting my help this time or in the future."