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New Frontiers in Frustration | 34 comments (34 topical) | Post A Comment
Macromedia Does Not Get It[ Parent | Reply to This ] (none / 0) (#24)
by Anonymous User on Tue Aug 24, 2004 at 01:58:16 PM PDT

Activation is always going to be a hassle for legitimate users. What about system crashes? I certainly cannot unbind my license ahead of time in that case. And even if I could, if I have iTunes AAC songs, Dreamweaver MX 2004, Photoshop CS, etc, I have a whole slew of applications I must unbind in different ways. Will users forget to unbind some apps and media? No doubt. The point is this is nothing but a hassle for me, the legitimate user.

I have contacted Macromedia through the method you mentioned when MX 2004 was released. Like with Adobe, I received nothing beyond a boilerplate response -- absolutely none of my concerns were addressed.

All this leaves me with a single choice: I do not use you products and when I consult with others, I advise the same (and am very effective, I might add).

It is time for software companies to start focusing on the customer again. Adding activation schemes, reducing the quality of support, and making it nearly impossible to talk to a human being seem to be the norm these days.

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New Frontiers in Frustration | 34 comments (34 topical) | Post A Comment
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