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New Frontiers in Frustration | 34 comments (34 topical) | Post A Comment
re: Macromedia's Dreamweaver MX activation[ Parent | Reply to This ] (none / 0) (#17)
by Anonymous User on Tue Aug 24, 2004 at 03:50:16 AM PDT

John Dowdell wrote:

If you know you'll be replacing part of your hardware, thus breaking the old activation key, then just use that "Transfer Your License" item in the Help Menu.

I'm not sure if I am more distressed by the speciousness of this suggestion or that it seems to have been posted with the sincere belief that it is an appropriate response to the original posters problem. All too often, hardware changes are unanticipated, unplanned, and unpleasant. When a system component fails, my principal concern is restoring the system to operation. This can consume ample time without having to fiddle with an activation transfer. Moreover, how many activations should I be expected to do? If I do a planned replacement of a hard drive, should I have to budget time to transfer licenses for 15 applications? Or is it unreasonable of me to expect to use my computer with more than one application? I thought the goal was for my computer to save me time.



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re: Macromedia's Dreamweaver MX activation[ Parent | Reply to This ] (none / 0) (#18)
by Anonymous User on Tue Aug 24, 2004 at 08:57:47 AM PDT

"All too often, hardware changes are unanticipated, unplanned, and unpleasant."

Agreed, which is why I started that sentence with "If you know you'll be replacing...".

There will indeed sometimes be sudden hardware replacements, which is why the default serial-authentication accommodates this scenario. It's rarer to have a whole sequence of hardware replacements within a short period of time, but if you're in this situation, then just de-activating any software you installed between hardware replacements will make it easy.

If you're for some reason in a situation where you're doing a series of hardware replacements within a short period, ,and install, serialize, and authenticate software between each hardware replacement, and don't de-activate a license after authenticating it and before the next hardware replacement, then you will need to speak to a human before the software permits additional authentications.

That situation should be rare, though, because the software runs in trial mode for a month before requiring an authenticated-unique serial number.

I wasn't being "specious" here... the system is indeed set up to minimize hassle for legitimate customers. But if you *do* find a situation that's an actual problem for you, then we'd definitely want to get that non-anonymous contact through the feedback form so the group can address it, thanks.

Regards,
John Dowdell
Macromedia Support

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re: Macromedia's Dreamweaver MX activation[ Parent | Reply to This ] (none / 0) (#19)
by Ed Foster on Tue Aug 24, 2004 at 10:24:42 AM PDT

I certainly don't see anything specious about Mr. Dowdell's posting. I appreciate his taking the time to address the earlier posting.

One thing I have noted previously is that Macromedia is one of the few companies that has implemented a license transfer capability in its product activation, and I think they deserve some credit for that, however you may feel about the activation itself.

Ed Foster



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Minimize hassles?[ Parent | Reply to This ] (none / 0) (#20)
by pfaut on Tue Aug 24, 2004 at 11:19:11 AM PDT

the system is indeed set up to minimize hassle for legitimate customers

I don't buy that. Minimum hassles would be install-and-go. Activation schemes are only adding hassles.



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