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Dealing With Symantec | 24 comments (24 topical) | Post A Comment
NAV rebates--good news[ Reply to This ] (none / 0) (#13)
by Anonymous User on Thu Aug 19, 2004 at 11:46:17 AM PDT

Just for balance, I have requested several Norton AntiVirus rebates in recent years and have received all of them-some actually fast. Not that this proves anything except that there may also be good news among the bad and vice versa. Their online support, though, is often mystifying.

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Symantec rebates[ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Tue Aug 24, 2004 at 11:24:41 AM PDT

When Symantec rebates work, they are REALLY fast, like under a month. However, when they are bad, they get rejected for bogus reasons, or just don't get entered at all. I recently had a problem with 2 rebates I sent in, they never showed up. So I contacted customer service and they gave me the fax #, and I faxed my submission, and it still did not show up. Then I asked if I could email the scans and they said yes, and it still did not show up. Finally I sent a nastygram to Symantec, and I got a phone call from Parago (the rebate processor) and apparently they finally got to processing my rebate. In fact, they apparently processed each of them twice :-). So now I figure I've been compensated for my pain and suffering.

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Symantec rebates SUCK[ Parent | Reply to This ] (none / 0) (#20)
by Anonymous User on Fri Jul 07, 2006 at 04:55:07 PM PDT

I noticed bloggers aren't enthused about Symantec rebate programs - with GOOD reason. Ever since Symantec took over Norton they seem to play a nasty rebate game. Every single year since the takeover I have had rebates refused for "missing information" - a re-submission address is given on the rejection form. Upon sending a COPY of all the material in the original submission accompanied by a NASTY letter, the rebate is usually forthcoming. NOT THIS YEAR. I submitted a dual rebate request for a dual package (NSW and Firewall) with promised rebates on $30 and $40 (the latter for purchasing the package through Outlet.com). The second was rejected. After much email communication Symantec finally agreed that all the material necessary had been submitted and the claim was valid - then issued a $30 check (NOT $40) for the rebate. So far I have been unable to get these idiots to understand that they've miscast the rebate despite quoting chapter-and-verse on reference numbers. I finally wrote to Symantec CEO, but - NO RESPONSE. Apparently they now employ TOTAL IDIOTS at their rebate processing center and their management doesn't give a S*** about customers. When the current license period of Symantec products expires I'll be voting with my feet and I'll be bad-mounting Symantec at every opportunity.

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Dealing With Symantec | 24 comments (24 topical) | Post A Comment
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