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Bad Bloodlines | 27 comments (27 topical) | Post A Comment
Bad Bloodlines[ Reply to This ] (none / 0) (#2)
by eljefe99 on Thu Jun 03, 2004 at 10:27:57 AM PDT

If was obvious from ed's article that the lady he talked to A) didn't know that there was a problem and B) fixed it. So he did us a public service and deserves the thanks of those who were affected by this error. A follow-up to confirm that the changes are now in place and a footnote to that effect would have been appropriate. If a company is no longer on your sh*t list, Ed, you should say so.

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Re: Bad Bloodlines[ Parent | Reply to This ] (none / 0) (#3)
by Ed Foster on Thu Jun 03, 2004 at 11:39:13 AM PDT

Yes, I believe Evans was unaware of the problem and she has done what she could to fix it. It remains to be seen though what the company's long term policy regarding monthly subscriptions is going to be.

I am also not fond of automatic renewal clauses hidden in the fine print -- I think websites like this should get an explicit re-up from the cusstomer when their subscription period is about to expire, at least for annual subscriptions.

Ed Foster



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bad bloodlines[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Sun Jun 06, 2004 at 07:52:37 PM PDT

I have a hard time believing Evans did not know about what is going on. I believe their subscription policies including the $50 cancellation fee and the auto renewal subscriptios with the requirement to call an 800 number (which at times has been extremely hard to get through) come from the top. Jim

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Auto renewal clauses[ Parent | Reply to This ] (none / 0) (#5)
by tscoff on Mon Jun 07, 2004 at 04:12:04 AM PDT

I have no problems with automatic renewal clauses if the clause is presented to the customer as an option and the customer has the option of having their service automatically renewed or not and the customer has the option of changing their automatic renewal easily at any time.

That's true customer service.  Give the customer the choice of dealing with you however the customer wants to and make it easy for the customer no matter which choice they go with.

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Auto renewal clauses[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Mon Jun 07, 2004 at 05:59:06 PM PDT

If the auto renew is an option I would not have have a problem with that. Unfortunately if MFI has such an option I have never found it or seen where it is presented that way to the customer and I would like to know where the option not to auto renew is. In fact under "Terms and Conditions" it states "2.1 Continuous Service Membership. Subscription membership in the Service is on a continuous service basis. This means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (annual, quarterly, monthly, etc.) you have chosen." I guess they also are in no hurry to fix the pages Ed talked about in his article. The pages have not changed. Jim

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Bad Bloodlines | 27 comments (27 topical) | Post A Comment
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